Refund and Returns Policy

At Dania Candle Co, each candle is carefully hand-poured and inspected before it leaves us. We want you to love your purchase and are happy to help if there is an issue with your order.

Returns

We accept returns of eligible products within 14 days of delivery.

To be eligible for a return, your item must be unused, unburned, and in its original condition and packaging. Proof of purchase is required.

Because candles are fragrance products, candles that have been burned or used cannot be returned or exchanged based on fragrance preference.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your candle arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and photos of the item and packaging.

We will work with you to make it right through a replacement or refund, when appropriate.

Non-Returnable Items

The following items are not eligible for return:

* Used or burned candles

* Gift cards

* Custom or personalized products

* Final-sale or clearance items

* Candle class reservations

Candle Class Cancellations

Candle class reservations are non-refundable.

Because each reservation holds a limited seat for a specific class date and time, customer cancellations and no-shows are not eligible for a refund to the original payment method.

If you are unable to attend your scheduled class, please contact us as soon as possible. At our discretion, the amount paid may be applied as store credit toward a Dania Candle Co product purchase.

Cancellations made less than 24 hours before the scheduled class and no-shows are not guaranteed store credit or rescheduling.

If Dania Candle Co cancels a class, guests will be offered the choice of rescheduling or receiving a full refund.

Refunds

Once an eligible return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit-card company to process and post the refund.

Exchanges

If you receive a damaged, defective, or incorrect product, please contact us so we can determine the best way to resolve the issue.

For fragrance preferences, we recommend reviewing the fragrance notes carefully before purchasing, as burned candles cannot be returned or exchanged.

Contact Us

For questions regarding returns, damaged orders, or candle class reservations, please contact Dania Candle Co through the contact information provided on our website.

Dania Candle Co reserves the right to refuse returns that do not meet the requirements outlined in this policy.